Shipping

We offer free shipping on U.S. orders over $75 (excluding taxes and discounts). We ship to the following: United States. We do not ship to freight forwarders.

International

We are not responsible for any returned packages or custom fees. 

Order Time

Orders must be placed by 12pm PST. Processing time is typically within 2-3 business days (Monday - Friday). During sales & restocks, shipping may take longer be patient, guarantee you the reward is worth the wait!  

*Please allow an additional 3-5 business days for orders placed during major sales & restocks. 

 Delivery Time

Delivery times are based on orders placed between Monday-Friday (excluding holidays, holiday weekends). Please allow 5-7 business days for standard ground shipping delivery.

Returns & Refunds

-This Returns and Exchanges Policy applies to all purchases made through the website thevidaofkitty.com

-thevidaofkitty is not responsible for unfortunate events such as misplaced, lost or stolen packages. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers in the event of a missing package. 

-Items purchased from thevidaofkitty are currently not valid for return due to pandemic most known as Covid-19. Future returns will be available, upon future dates.

-Refunds maybe considered if the items are damaged, with a given time frame of 5 days.  Please take a clear photo of the defective product and attach it to your email as reference. Include order number as well. 

Note: Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

 

Order Information:

1. Email thevidaofkitty@gmail.com with your order number, question comments or concerns.  If your product is defective, please take a clear photo of the defective product and attach it to your email as reference.
   
   
2. We will contact you within 3 business days with further instructions.

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive store credit and return shipping was not prepaid, the cost of return shipping will be deducted from your store credit.

• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

To the nature of our product and for hygiene reasons all products must be returned in its original/unopened packaging. We will not refund any goods that have been opened or worn. Items must be returned with seal intact within 14 days of receiving the item.

In the unusual event that you receive an item damaged or faulty we will exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days. Email us at thevidaofkitty@gmail.com, Name, Order Number, and A Photo of The Product

Further questions please contact our team at thevidaofkitty@gmail.com 

Note: Returns will be available after Covid-19 is over!

Thank you!